I'm fascinated by the parallels in your field with human diagnostics, and, at least in Psychiatry, the similar need for multi-domain assessment and relatively simple energy expenditures in order to try to prevent crisis management (by avoiding crisis). I've also been educated on technical aspects in your field. I had no idea that there could be virtual local area networks or storage area networks (makes sense). It sounds like you end up doing some Psychiatry in your "soft skills" training and improving communications between the humans (as you point out, also the essence of IT).