An interesting look inside the world of IT

with an expert survival guide


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Table of Contents


Introduction

Chapter One: Today’s Information Technology Environment: Putting out Fires

  • The Evolution of Information Technology
  • A Few Questions Every Organization Should Consider
  • A Step in the Right Direction

Chapter Two: Getting Started: Conducting an IT Assessment

  • The Discovery Meeting
  • Other Benefits of the Discovery Meeting
  • Choosing the Right Person for the Job
  • Moving Forward

Chapter Three: First Things First: Targeting High-Priority Fixes

  • Taking a Tour of the Data Center
  • Backups and Disaster Recovery
  • Operational Issues
  • Documentation Issues
  • Examining the IT Budget
  • From Crisis Mode to Maintenance Mode

Chapter Four: What’s Good IT without the Right Technology?

  • Servers
  • Virtualized Servers / Virtual Machines
  • Workstations
  • Printers
  • Network Switches
  • Routers
  • Firewalls
  • Networks
  • Storage
  • Having a Solid Foundation

Chapter Five: Work Smarter, Not Harder: Having the Right Tools in Place

  • Backup and Archiving Tools
  • Cooling and Power Needs
  • Monitoring and Alerting
  • Logging
  • Ticketing / Knowledge-Base
  • Using the Toolbox

Chapter Six: The Right People - Assembling a Great IT Team

  • Today’s IT Training Environment
  • The Maze of Certifications
  • A Need for Soft Skills among IT Personnel
  • Responsibilities of the C-Suite
  • Outsourcing as an Alternative
  • People Make the Difference

Chapter Seven: Maintenance and Prevention: Avoiding the Fires

  • Periodic IT Assessments
  • Monitoring Implementation
  • Aligning Corporate and IT Goals
  • Developing a Knowledge Base and Promoting Organizational Learning
  • Fireproofing versus Firefighting

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